Something to take with you...I'm sorry for customers that have to deal with an irate person on the other end of the counter; example: you.
Also...just because your an upfront asshat to people, doesn't mean it is the right thing to do in that situation.
So, congrats on getting your headers...I hope they don't fit.
Situations like this really make me double check myself every time I help someone with an issue. Glad I don't handle it like you do or I wouldn't have a job.