perfectly acceptable to metheir problem would then be explaining to the rest of you guys here and on other forums why they sent bad headers and didnt take responsibility for their mistake regardless of how angry and demanding the customer was. i have a feeling that under your senario they will lose a good amount of business. now the obvious business thing to do would be make a bad excuse about a pair of headers getting shipped out that were marked as bad but got shipped out on accident anyways. then meet my demands and have me say here how even though i was ticked off i understand that mistakes happen and am very pleased with their customer service and how i love my new headers. in this case they may even be seen as a better buy as zzp would bust balls though emails for a while till they grudgingly gave in. if customer service and togs cost a few dollars over zzps headers i got a feeling they will sell more though this then less...but what do i know