Thread: This is one reason people keep trying to do pullies first...

Originally Posted by chrisb

just send him a email about a question and see what happens.

Send anyone an email at ZZP and see what happens.


I won't post the whole conversation in ZZP's favor but I did take this issue up with Eric yesterday. He already explained to me the situation and I don't expect zoomer to always be at his desk answering questions. I also told him this. As I told him yesterday. This is not just the opinion of one person...or two...or 4...but many more.


After giving my suggestion of implementing some one to specialize in emails or calls that can answer questions fully and know about there products. his response was .... Does Intense have a customer service line?


Well it's not about what someone else has...it's about what you guy's don't...


Maybe they will understand that one day. I've never had one of these responses from scot or anypone else at Intense. Whether it be in an email or phone conversation.



But I guess it's not about all of this. It's about a package that I still don't have and that no one STILL seems to know about.

Originally Posted by Sabrewings

I've never had a problem e-mailing Eric or Zooomer directly. Even the chick is very nice and helpful.

It seems you're one of the few judjing from the replies in this post.


I'll agree with you. On some things. When emailing Eric directly I have also had no problems. Eric is the customer service manager. And most of the time by the time it get's to him there is already a problem.A problem that likley could have been avoided if the ''excellent communication skills''' were in place to begin with.


The chick is real nice. And when I can get her on the phone I ALWAYS have to hold for her to go ask someone so she can then relay me the message.


It becomes a pain. And more people will agree with me than they will say ZZP has excellent customer communication skills.

I promise that.

Originally Posted by TDCRacing

It seems you're one of the few judjing from the replies in this post.


I'll agree with you. On some things. When emailing Eric directly I have also had no problems. Eric is the customer service manager. And most of the time by the time it get's to him there is already a problem.A problem that likley could have been avoided if the ''excellent communication skills''' were in place to begin with.


The chick is real nice. And when I can get her on the phone I ALWAYS have to hold for her to go ask someone so she can then relay me the message.


It becomes a pain. And more people will agree with me than they will say ZZP has excellent customer communication skills.

I promise that.

It has never been a pain to me when I have had to call them for anything. In fact they were very professional even if the chick had to put me on hold to ask a question. I would rather have that than have her BS me and it be the wrong answer.

I think more people think ZZP is a pretty good company except for maybe the standard 5 or 6 people that get on here and want to say something bad about them. I am thinking maybe there's an agenda involved here. Weren't you the one selling FWI....talk about customer service.

Originally Posted by TDCRacing

Send anyone an email at ZZP and see what happens.

Yeah you'll get a 3 to 5 word answer...been there done that. My main beef with ZZP is not updating their site often enough. Nothing makes me pissed off more than when I see a product online (or anywhere for that matter), they say they have it in stock then I buy it and they send me a e-mail saying that product is no longer in stock. Then takes well over a freakin week to get my money credited back into my account! At least they did that...

Originally Posted by TDCRacing

Send anyone an email at ZZP and see what happens.


I won't post the whole conversation in ZZP's favor but I did take this issue up with Eric yesterday. He already explained to me the situation and I don't expect zoomer to always be at his desk answering questions. I also told him this. As I told him yesterday. This is not just the opinion of one person...or two...or 4...but many more.


After giving my suggestion of implementing some one to specialize in emails or calls that can answer questions fully and know about there products. his response was .... Does Intense have a customer service line?


Well it's not about what someone else has...it's about what you guy's don't...


Maybe they will understand that one day. I've never had one of these responses from scot or anypone else at Intense. Whether it be in an email or phone conversation.



But I guess it's not about all of this. It's about a package that I still don't have and that no one STILL seems to know about.

Good Morning everyone. I have decided to join in on this forum as i feel there are certainly some customer service issues that have been addressed and i want to make myself available to respond to them. Secondly, there has also been some strong contradiction between my direct communication with Parker, and what shows up here. So i propose to Parker that we move all further communication in regard to this claim or other service issues he has mentioned, to this thread so that its readers will get a better look at how we process/handle shipping claims.

Now i cant say i will be able to address all concerns, but i would be glad to attempt to answer ahy questions in relation to our customer service and policies.

regards,

Eric

Originally Posted by e roc

Good Morning everyone. I have decided to join in on this forum as i feel there are certainly some customer service issues that have been addressed and i want to make myself available to respond to them. Secondly, there has also been some strong contradiction between my direct communication with Parker, and what shows up here. So i propose to Parker that we move all further communication in regard to this claim or other service issues he has mentioned, to this thread so that its readers will get a better look at how we process/handle shipping claims.

Now i cant say i will be able to address all concerns, but i would be glad to attempt to answer ahy questions in relation to our customer service and policies.

regards,

Eric

Originally Posted by e roc

Parker, after all of the time that I have spent, and the information I have relayed, it really troubles me to see what you have chosen to place on the forum thread. So in an attempt to close out all future quotes that are twisted and placed in that thread, I am proposing that we conduct all future communication there.



Eric

Eric, I have a cupple of issues with this buisness decision of you'rs.



How do you feel it is right to publicly give information about my order,current order status,past order status and current order details on a nation wide forum (matt has already done this).


And if you don't feel this is right then why did you send me an email telling me that you are dissapointed to see me post up what I have (my opinions, such as ZZP sucks) on the forum and that you now will now only communicate with me on the forum regarding everything?



How do you feel it is right that I have placed an order with you on 2/18 and have not only not received that order but have also not received my money back? That's almost a month Eric.



You already admitted fault on this order. You stated to me that the proper measures were suppose to be in place to where ALL packages that was sent to my address had to be signed for. You also stated that THIS package was suppose to be signature confirmed but was not. I have been nice and understanding in the process that everyone must go through but enough is enough.


How do you feel it is right to yell at me over the phone about what I have posted on this thread? You're suppose to be a customer service manager Eric. You're not suppose to yell at you're customer's.


Like I said before I will drop all of this and you will never hear from me again if you tell me one thing that I said that is not true about my order or ZZP.Everything I have stated is either 1. True statements or 2. My opinion.



Have I sent a fowl email to ZZP? Yep. Who wouldn't when at the time they had 5300 dollars tied up in product that they had placed over 3 weeks ago and had nothing so far? Tell me that.



Have I gotten discouraged and mad? Yes Sir Eric I have. Who wouldn't.




You stated that ZPP self insures all packages. So that means that if ups claims no fault and you choose to stand up to the plate that ZZP will have to come out of pocket with the refund.

And that is the case no matter what. No matter what way you look at it. So why are we waiting?


Why can't ZZP reimberse me then ups reimburse ZZP? Why do I have to wait? I am the customer.




And let me also make this statement per my lawyer.


I wish that no personal information about this or any order's regarding ZZP be made public in any way on this or any forum type community. I am requesting that ALL information comming from you regarding this order be sent to me and me only,privately to my email address wich is TopDeadCenterRacing@cox.net

Thanks! Have a nice day!