I have gotten nothing but the run around with SAIA motor freight line. I was told almost 4 months ago by the field rep to not pay the invoice. While she tries to get the invoice fixed. 4 months latter i start getting collection calls so i call her and remind her and she gives me your bosses cell. And well he had no part of help. So on goes a BBB complaint and Attention general complaint. How does this sound below? What would you do if you where me? I have already went up the chain as high as i could.
My complaint with this saia motor Co. is that back last year I called them and got an account number. I called one of my suppliers gave them my saia account number. The order was picked up and then shipped to me all from
8-11-09 an 818# order with a class of C85 for $1182.84 with an 85% discount for total cost of $201.57
9-29-09 an 860# order with a class of C85 for $1232.73 with an 85% discount for total cost of $211.11
So i was getting 85% off on all my previous orders. They did not disclose to me that my rates had changed before picking up my order.
Then on 10-14-09 an 385# order shipped that was classed as a C150 which should have been a c85 "cheaper". And total bill was for 1398.47 with 0% discount. After dealing with them for 4 months they said they would give me 45% off because they say now i have no rates when i placed the order. Even though i have proof i had previous orders with rates. But then i asked them if i shipped something today. i would receive 75 % off. Then after talking to a Greg from saia, i don't have his last name but his number is 816-522-3914. he told me he fix the invoice for the 75% off. He then called me back 2 hrs later asking me how much i would ship currently threw another shipper. After telling him my currently ship currently he told me he would make more money off me by not fixing the invoice than if he was to get my business back...