ok.. here it goes.. im not an english major... but here is a start.
To Whom It May Concern,
Due to lack of customer service, I am lodging an official complaint against SAIA MOTOR CO. Approximately a year ago, I decided to use SAIA to fulfill my shipping needs. In turn I provided my supplier's my SAIA account number. The order was picked up promptly, however I did not receive any communication from SAIA in any shape or form about any such "rate changes" for my shipments.
I contacted SAIA at (phone number, email ..etc) and inquired about the following orders. From my calculations, the total shipment amount is incorrect on the following orders.
8-11-09 Order 818#
9-29-09 Order 860#
10-14-09 Order 385#
I have been dealing with (Names and Contact numbers) , with SAIA about the following bill issues, yet I have not been contacted. This issue has not been corrected as of March 2010. I was recommend to SAIA from other suppliers in my industry, and never heard any complaints. However, my views have shifted dramatically about SAIA and its affiliates.
Please contact me about this issue at your earliest convenience. Failure to do so will result in formal complaints filed to the BBB and local and state consumer advocacy agencies.
Sincerely,
(Your Name)
(email)
(number)
