Quote Originally Posted by e roc View Post
Good Morning everyone. I have decided to join in on this forum as i feel there are certainly some customer service issues that have been addressed and i want to make myself available to respond to them. Secondly, there has also been some strong contradiction between my direct communication with Parker, and what shows up here. So i propose to Parker that we move all further communication in regard to this claim or other service issues he has mentioned, to this thread so that its readers will get a better look at how we process/handle shipping claims.

Now i cant say i will be able to address all concerns, but i would be glad to attempt to answer ahy questions in relation to our customer service and policies.

regards,

Eric
Quote Originally Posted by e roc View Post

Parker, after all of the time that I have spent, and the information I have relayed, it really troubles me to see what you have chosen to place on the forum thread. So in an attempt to close out all future quotes that are twisted and placed in that thread, I am proposing that we conduct all future communication there.



Eric



Eric, I have a cupple of issues with this buisness decision of you'rs.



How do you feel it is right to publicly give information about my order,current order status,past order status and current order details on a nation wide forum (matt has already done this).


And if you don't feel this is right then why did you send me an email telling me that you are dissapointed to see me post up what I have (my opinions, such as ZZP sucks) on the forum and that you now will now only communicate with me on the forum regarding everything?



How do you feel it is right that I have placed an order with you on 2/18 and have not only not received that order but have also not received my money back? That's almost a month Eric.



You already admitted fault on this order. You stated to me that the proper measures were suppose to be in place to where ALL packages that was sent to my address had to be signed for. You also stated that THIS package was suppose to be signature confirmed but was not. I have been nice and understanding in the process that everyone must go through but enough is enough.


How do you feel it is right to yell at me over the phone about what I have posted on this thread? You're suppose to be a customer service manager Eric. You're not suppose to yell at you're customer's.


Like I said before I will drop all of this and you will never hear from me again if you tell me one thing that I said that is not true about my order or ZZP.Everything I have stated is either 1. True statements or 2. My opinion.



Have I sent a fowl email to ZZP? Yep. Who wouldn't when at the time they had 5300 dollars tied up in product that they had placed over 3 weeks ago and had nothing so far? Tell me that.



Have I gotten discouraged and mad? Yes Sir Eric I have. Who wouldn't.




You stated that ZPP self insures all packages. So that means that if ups claims no fault and you choose to stand up to the plate that ZZP will have to come out of pocket with the refund.

And that is the case no matter what. No matter what way you look at it. So why are we waiting?


Why can't ZZP reimberse me then ups reimburse ZZP? Why do I have to wait? I am the customer.




And let me also make this statement per my lawyer.


I wish that no personal information about this or any order's regarding ZZP be made public in any way on this or any forum type community. I am requesting that ALL information comming from you regarding this order be sent to me and me only,privately to my email address wich is TopDeadCenterRacing@cox.net

Thanks! Have a nice day!