Thread: This is one reason people keep trying to do pullies first...

Originally Posted by chrisb

well ive had good buisness with zzp when i first bought there products. and i still say the hv3 is a good modd for a n/a car, but after asking simple questions through email i get the usual one sentence or one word response and they pick one question out of the email and maybe answear it. and i have emailed about several things but cant get any where! god i cant stand it. i get a better answear from the f.ing wall! i cant say all there products are great because its not true, but there all not bad either. One thing that is true is the customer service (what ever you call it) from Tim is horrible, This is bringing the whole company down and its a shame.
I Havent bought any parts from them for over a year and half. Been going with Intense for the parts i need and couldnt be happier. And customer service is the best there! Untill things get better ill send my money else where.

Regards,
chris

Same here. First started off with the small stuff like downpipes ect ect. But when I started buying other item's like turbo kit's and cam's things started to change.


They don't know it yet but i'm about to cancle my 5987.00 order I placed with them tomorrow morning since it has been three weeks since it has shipped out.


ZZP has always been my vendor. That is going to change this time. Intense here I come.

Originally Posted by TDCRacing

Same here. First started off with the small stuff like downpipes ect ect. But when I started buying other item's like turbo kit's and cam's things started to change.


They don't know it yet but i'm about to cancle my 5987.00 order I placed with them tomorrow morning since it has been three weeks since it has shipped out.


ZZP has always been my vendor. That is going to change this time. Intense here I come.

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

Originally Posted by FoSHO99

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out. He just chose to post in a way that would lead people to believe ZZP is being slow. It's an unfortunate situation.

Originally Posted by Matt M

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out. He just chose to post in a way that would lead people to believe ZZP is being slow. It's an unfortunate situation.

Try reading the post I just put up.


And the WHOLE ENTIRE ORDER IS NOT SHIPPING BECAUSE OF A MISTAKE BY UPS.



It's not ZZP that is the cause of this. UPS is in the the middle of a tracker process and ZZP chooses not to ship my entire order out becuase of that.


I'm not hiding anything. So don't you imply that I am. Like I said I'm keeping it as honest as I can.


I just talked with eric and this is what he told me. And I understand why MATT. You just have to see where i'm comming from. Eric said ZZP is choosing not to ship you're other order out because of this missing package issue.

Originally Posted by Matt M

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out.

Exactly my point Matt

He just chose to post in a way that would lead people to believe ZZP is being slow.

Incorrect. ZZP is choosing not to ship my other order that has nothing to do with the missing one. And AGAIN I understand why. But you have to understand what I have been without for three weeks. A car and 5900 bucks.

...........

Originally Posted by FoSHO99

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

No there is an issue that I am well aware of. And so are they. It's not like there just holding my order. I am just tired of waiting. I've been waiting about 3 weeks now.


I feel that they could do something more for me. And have spoke with eric personally. He has helped a lot but when it comes to 5800 bucks being tied up for that long and being out of a DD it's quite frustrating. And like i said i'm done waiting. Tired of waiting. And this delay has just cost them a sale. And this delay has also cost me a LOT of frustration.



This along with there poor customer service has also cost them a customer. The 1 sentence answers when five questions were asked is also getting old.


Let me give you an example......This was regarding a rollmaster chain that said it was out of stock on their website. I was needing one and was wondering when it was going to be in stock.


When is this going to be in stock again???

Thank you for your business,

TDCRacing





We do have the rollmaster, new style, in stock.

Zooomer

Now it clearly states that it is out of stock on their web site.


Can you give me a link to it? Can't find it anywhere. When i do a search it shows one that is out of stock. Is this something new that you guys just got in?What's the difference?

Thank you for your business,

TDCRacing







you have to use the search and type in rollmaster. Then select "new style"

Zoomer




Now I asked 3 questions and this is what I got back




Where do i select new style at?


Thank you for your business,

TDCRacing







Sorry, that option was removed. You can just select double and add to cart.

Zooomer




Then he changes his mind.




ALL OF THIS.....And still did not answer half of my questions.


ZZP Let me show you how this should be done. ON THE FIRST EMAIL!


Sir, I'm happy to inform you that we do actually have the rollmaster double in stock. It's just that our site has not been updated to reflect this yet. I appoligize for that.You can simply add it to you're cart and continue the checkout process as normal.We are currently offering the new style,wich has a two peice crank gear (wich I later found out from the receptionist after many back and forth trips from her.)If you have any other questions please feel free to ask.