Thread: This is one reason people keep trying to do pullies first...

Originally Posted by FoSHO99

zzp makes some badass parts and we should thank them for it, and for their competitiveness in the market.

Oh! You mean the're control arms that are right about 200 dollars over priced?



For an example of one of the over priced parts that zzp sells.

Originally Posted by TDCRacing

Oh! You mean the're control arms that are right about 200 dollars over priced?



For an example of one of the over priced parts that zzp sells.

It does seem a bit pricey for our grand prixs, but not many others make something like this for fwd cars. F-body's or mustangs can roll these out cheaper because they have a mass group of customers into fast cars. They also don't have to worry about how much power is going into that wheel since their not fwd. Lets just say at least they made them and didnt sell them for 600 instead...

Originally Posted by chrisb

well ive had good buisness with zzp when i first bought there products. and i still say the hv3 is a good modd for a n/a car, but after asking simple questions through email i get the usual one sentence or one word response and they pick one question out of the email and maybe answear it. and i have emailed about several things but cant get any where! god i cant stand it. i get a better answear from the f.ing wall! i cant say all there products are great because its not true, but there all not bad either. One thing that is true is the customer service (what ever you call it) from Tim is horrible, This is bringing the whole company down and its a shame.
I Havent bought any parts from them for over a year and half. Been going with Intense for the parts i need and couldnt be happier. And customer service is the best there! Untill things get better ill send my money else where.

Regards,
chris

Same here. First started off with the small stuff like downpipes ect ect. But when I started buying other item's like turbo kit's and cam's things started to change.


They don't know it yet but i'm about to cancle my 5987.00 order I placed with them tomorrow morning since it has been three weeks since it has shipped out.


ZZP has always been my vendor. That is going to change this time. Intense here I come.

Originally Posted by TDCRacing

Same here. First started off with the small stuff like downpipes ect ect. But when I started buying other item's like turbo kit's and cam's things started to change.


They don't know it yet but i'm about to cancle my 5987.00 order I placed with them tomorrow morning since it has been three weeks since it has shipped out.


ZZP has always been my vendor. That is going to change this time. Intense here I come.

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

Originally Posted by FoSHO99

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out. He just chose to post in a way that would lead people to believe ZZP is being slow. It's an unfortunate situation.

Originally Posted by Matt M

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out. He just chose to post in a way that would lead people to believe ZZP is being slow. It's an unfortunate situation.

Try reading the post I just put up.


And the WHOLE ENTIRE ORDER IS NOT SHIPPING BECAUSE OF A MISTAKE BY UPS.



It's not ZZP that is the cause of this. UPS is in the the middle of a tracker process and ZZP chooses not to ship my entire order out becuase of that.


I'm not hiding anything. So don't you imply that I am. Like I said I'm keeping it as honest as I can.


I just talked with eric and this is what he told me. And I understand why MATT. You just have to see where i'm comming from. Eric said ZZP is choosing not to ship you're other order out because of this missing package issue.

Originally Posted by Matt M

His kit has been ready to ship for a couple weeks. He knows why the kit is not shipping out.

Exactly my point Matt

He just chose to post in a way that would lead people to believe ZZP is being slow.

Incorrect. ZZP is choosing not to ship my other order that has nothing to do with the missing one. And AGAIN I understand why. But you have to understand what I have been without for three weeks. A car and 5900 bucks.

...........

Originally Posted by FoSHO99

Did you talk to Matt or are you sure the money cleared? They have been switching around turbo types and kits lately, I would ask them if they are working on an updated kit, say bog warner turbos and a vband downpipe?

No there is an issue that I am well aware of. And so are they. It's not like there just holding my order. I am just tired of waiting. I've been waiting about 3 weeks now.


I feel that they could do something more for me. And have spoke with eric personally. He has helped a lot but when it comes to 5800 bucks being tied up for that long and being out of a DD it's quite frustrating. And like i said i'm done waiting. Tired of waiting. And this delay has just cost them a sale. And this delay has also cost me a LOT of frustration.



This along with there poor customer service has also cost them a customer. The 1 sentence answers when five questions were asked is also getting old.


Let me give you an example......This was regarding a rollmaster chain that said it was out of stock on their website. I was needing one and was wondering when it was going to be in stock.


When is this going to be in stock again???

Thank you for your business,

TDCRacing





We do have the rollmaster, new style, in stock.

Zooomer

Now it clearly states that it is out of stock on their web site.


Can you give me a link to it? Can't find it anywhere. When i do a search it shows one that is out of stock. Is this something new that you guys just got in?What's the difference?

Thank you for your business,

TDCRacing







you have to use the search and type in rollmaster. Then select "new style"

Zoomer




Now I asked 3 questions and this is what I got back




Where do i select new style at?


Thank you for your business,

TDCRacing







Sorry, that option was removed. You can just select double and add to cart.

Zooomer




Then he changes his mind.




ALL OF THIS.....And still did not answer half of my questions.


ZZP Let me show you how this should be done. ON THE FIRST EMAIL!


Sir, I'm happy to inform you that we do actually have the rollmaster double in stock. It's just that our site has not been updated to reflect this yet. I appoligize for that.You can simply add it to you're cart and continue the checkout process as normal.We are currently offering the new style,wich has a two peice crank gear (wich I later found out from the receptionist after many back and forth trips from her.)If you have any other questions please feel free to ask.

Originally Posted by FoSHO99

It does seem a bit pricey for our grand prixs, but not many others make something like this for fwd cars. F-body's or mustangs can roll these out cheaper because they have a mass group of customers into fast cars. They also don't have to worry about how much power is going into that wheel since their not fwd. Lets just say at least they made them and didnt sell them for 600 instead...

Yeah I'll agree. And the reason it is pricey is because no one else makes them. Wich I belive it is bad for buisness to operate one in this manner.And there made out of the same material as the mustang ones. Or at least I hope. Got I hope they aren't made out of mild steel tubing instead of chromoly.

Originally Posted by TDCRacing

Yeah I'll agree. And the reason it is pricey is because no one else makes them. Wich I belive it is bad for buisness to operate one in this manner.And there made out of the same material as the mustang ones. Or at least I hope. Got I hope they aren't made out of mild steel tubing instead of chromoly.

Even my Huffy Bicycle was made out of chromoly

Originally Posted by FuglyGTP

Even my Huffy Bicycle was made out of chromoly

Parker- When you notified me saying that your ST3 cam did not show up, I had ZZP start a claim with UPS. Eric informed me that you had claimed a ZZP order did not show up in the past and that you were compensated on the first claim. Now that there is a second claim between ZZP and yourself, we were instructed by UPS not to ship any further orders until the claim is resolved. It makes perfect sense to me. Apparently there is a serious problem with orders shipped to your address. It is either A: Someone is stealing your packages. B: Your UPS driver is dishonest or incompetent. or C: You are fraudulently attempting to aquire additional product. While it is not our place to make a determination as to which scenario applies, it is our responsibility to act with increased caution in the matter. Regardless of which one applies, it would not be wise for us to immediately ship more product to the same address.

Originally Posted by Matt M

Parker- When you notified me saying that your ST3 cam did not show up, I had ZZP start a claim with UPS. Eric informed me that you had claimed a ZZP order did not show up in the past and that you were compensated on the first claim. Now that there is a second claim between ZZP and yourself, we were instructed by UPS not to ship any further orders until the claim is resolved. It makes perfect sense to me. Apparently there is a serious problem with orders shipped to your address. It is either A: Someone is stealing your packages. B: Your UPS driver is dishonest or incompetent. or C: You are fraudulently attempting to aquire additional product. While it is not our place to make a determination as to which scenario applies, it is our responsibility to act with increased caution in the matter. Regardless of which one applies, it would not be wise for us to immediately ship more product to the same address.

Or D: The package was never shipped.

Originally Posted by Matt M

Parker- When you notified me saying that your ST3 cam did not show up, I had ZZP start a claim with UPS. Eric informed me that you had claimed a ZZP order did not show up in the past and that you were compensated on the first claim. Now that there is a second claim between ZZP and yourself, we were instructed by UPS not to ship any further orders until the claim is resolved. It makes perfect sense to me. Apparently there is a serious problem with orders shipped to your address. It is either A: Someone is stealing your packages. B: Your UPS driver is dishonest or incompetent. or C: You are fraudulently attempting to aquire additional product. While it is not our place to make a determination as to which scenario applies, it is our responsibility to act with increased caution in the matter. Regardless of which one applies, it would not be wise for us to immediately ship more product to the same address.

Matt why are you telling me what I already know???? And when I talked to Eric he said that it is ZZP's decision not to ship the order out. Not UPS's.


So either you or Eric is providing me with mis information. I would have to guess that it would be you. Why did you come on this forum just to get in the middle of this. We'd love to see you stick around but truth be told i'm pretty sure you're just here to get in the middle of something that you have no buisness being in.

All you did in this entire order process is go tell ZZP that I did not receive my package.


That's why i'm wondering why you're even talking to me telling me what's already been told to me before by ZZP.


And yes There was a down pipe shipped to me about a year ago that did not arrive. Maybe if you sent me tracking info like you or ZZP should have and the case is some one is stealing my packages that this all could have been prevented. It's a thought right?