And this is why he will always be working behind a desk he doesn't own. I own mine which is why I understand customer service and how to keep them.SOME...will never understand.
Another case of sloppy customer care happened to me 2 weeks ago. I went through a local carwash. On the way out somehow it squirted something, I think tire shine, all over my car. I didn't have time to go back when I got home. So I went back a few days later and showed them. It was a new kid I haven't dealt with. I rarely RARELY *****, I'd rather just go some place else. I asked if he could show some love since it was a 10 dollar "the works" wash. He said his hands were tied since they have a "same day" complaint policy. TECHNICALLY he is right, but he is risking losing a repeat customer with 3 cars over this...technicality. I smiled, said i understand, got back in my car and paid for another wash. He's a young kid who still has a chance to learn how to be a decent person. The UPS guy was in his 40's and has probably set his course.