How long have you worked at AAP? If you are good at what you do and stay with it long enough you will develop a customer base that trusts and respects you. If possible try to become a CPP(If not already one). Get ASE certified and put the patch on the sleeve of your uniform. This gives a lot of the population the sense that you know what you are doing.(If they only knew.)
Working for a big box parts store does not help matters any. Many people see the employees of AAP, AutoZone, PepBoys..... as monkeys pushing buttons on a computer.
I have worked in the parts business for 18 years.
One of the best counter people I worked with at NAPA was a woman.
I am now a CPP for AAP and the woman I replaced transfered to another store to turn around thier program.
As for why guys prefer guys to get thier parts, Its a guy thing! You wouldn't understand
