x2 on the ID10T error.
Sometimes I will help if they are nice but i never touch the pc. I make them do it. One time a lady was using vista on her son's laptop and wanting to facebook. She was using the guest login because she didnt' know her sons password. Come to find out the Guest didnt' have any privileges not even to the wireless. So i had her try her son's acct and it wasn't password protected and connected right away...GRRR>>> Stupid old people. Or if they are beligerant i'll take a laptop up there connect to it with the said password infront of them and say see it works. Sorry i can't help you its good on our side.
