and thats why i buy parts online so i don't have to deal with idiots. ill buy fluids in-store, but most parts come from online. if it doesn't fit, return it. sure its not the most convenient way but its enough to keep me busy, unless its led tail lights from eBay. but if someone can find something cheaper than RA, let me know. comparing spark plugs, o'reilly has 1 (not sure what brand) for $6.99 and RA has 1 NGK for $1.59. you can guess which one ill pick from. to me, going in-store is if i need the part/fluid right away. most the stuff i do is done much later so i buy it online like months in advanced, therefore i wouldn't need to go to the store. but thats just me