Yeah they fubared bad!!! My car originally had 20% all the way around. Someone broke into my car and busted the little quarter glass on my back door (thank god for insurance) AND while replacing that piece of glass the shop scratched the tint on the door glass also. I went down and told them that I don't want half my tint on one side not matching the rest so redo it all. They haggled with me and I called my insurance company in return told the shop to redo all the tint.. Didn't mean to get long winded, but the shop removed all the 20% and replaced with 5%. Two years later no bubbles, not even on the back glass and that's with the shop removing old tint first...
Yeah if the owner said he'd pay for another shop to do it, ask him which shop he recommends and have it direct billed to HIM not you!!! He sounds like a piss poor buisness owner, sorry to hear about it!!