I really hate chain garages

[FriboRage]

The prices that I got myself were before my discount, after my discount it'd be 20% off the prices I mentioned earlier... that's the regular joe customer price.

And I dont know where these guys get their parts from but I know we give commercial accounts a fairly steep discount as well, and most of them are tax-free

I guess also part of what ticks me off is that I know of a few smaller, privately owned garages that I feel would've done better work for cheaper, vs the big successful chain garage

[BillBoost37]

Shops use the retail column on the invoice. Right.. they figure the discount into their profit/overhead coverage.

Next time, you may want to tell a person that you want to do brakes to the car later that week to save them money. That way the person or mom in this case doesn't think there's an issue and that she needs to get on it for her daughters safety.

[tms8582]

I would lot let her drive the car if the pedal is soft. I'm surprised the shop let her mom drive it away like that... I'd guess either a bad line, not bled, low on brake fluid or bad master cylinder. Like others mentioned $300-500 is the going rate for brakes all the way around depending on what parts are needed. I always install the bigger premium ceramic pads. It seems like a lot less pedal pressure is needed to stop with the larger surface area of premium pads. The cheap economy pads take a lot more pedal pressure to stop.