zzp's new website

[Zooomer]

well when a story has pics and e mails, and sometimes a 2 thousand dollar order, and the customer is un happy, well ill stay away.

sorry im not willing to receive wrong parts, bad used parts, and poor packaging, and un timely shipping, picking up the phone does make people happy too. try it some time.

no thanks ill pass. there are other vendors out there.

There was a very long hate ZZP thread on here. Turned out the guy was a scammer. A guy many of the forum members supported. Then they got scammed and acted surprised.

I dig the new web site.

How ever, would actually like to get a email reply from them when I send them one with a question, or problem with one of their products. The emails go unanswered, for far too long...the problem doesn't go away, faced with it every day...

Maybe I will send another email to them, again, and see if they get that one.

~F~

ZZP works on email. for calls, we have a call back system. That is what works for us. I hear a lot of complaints about email issues. Generally we didn't get it, or more often the emails we send bounce back or people don't check their spam folders. It's a daily thing for people to say 'oh yeah, it was in the spam folder'. Honestly there isn't a day that goes by w/o 1, 2 or 3 apologies from customers who realized the issue with a shipment, product or email was on their end. Not to say that we're infallible but I can say this: Our system is a folder, message routing system answered by many people. Much of it automated. We answer every single email we get. If you didn't get a response, there are only 2 choices. 1. we didn't get the email, 2. you didn't get our reply
Many reasons for either of those to happen. So please try again. 24 hrs is max for our emails to give you an idea of when to send one again or to a different address if need be.

Notice how legit questions about ZZP or the site have been asked but they'd rather stop by and try to make their customer look bad when they didn't even give him a day to respond to the email?
Email sent Oct 31st 4:34pm. Email saying it was shipped Nov 1st 12:29am. NICE.
That happened to me when I ordered something from DennisKirk and they actually called me to find out what I wanted to do with the order.

Now you are being silly and COMPLETELY illogical.
The customer was emailed and didn't reply right away. But yet here people are *****ing because ZZP doesn't respond to emails fast enough...hmmmm
But let's think about this.
Say we didn't ship right away and gave him a chance to respond...How would that change anything? Well, he wouldn't have a pulley at all the next day. In fact, if he did want the pulley he'd have to wait an extra day.

As you've read in the email we offered to send a label to ship it back, or he could exchange it later, or refuse the package. Either way you're claiming we screwed up by being FAST and giving him OPTIONS!!! options your method would not have allowed. I believe that is why ZZP is #1. That is why ZZP has 80% market share. People talk crap all the time, but in the end, they prefer the goods and services we provide over the other guys. All of them combined and that total multiplied by 2 and it's still not 1/2 of ZZP's 3800 sales. I use that, market share, as a barometer of my performance for procedures and policies, not forum rants. I know a TON of people say they don't or won't buy from ZZP. I guess the 20% that shop elsewhere posts a lot more than the 80% that shops at ZZP??

[Matt M]

Notice how legit questions about ZZP or the site have been asked but they'd rather stop by and try to make their customer look bad when they didn't even give him a day to respond to the email?
Email sent Oct 31st 4:34pm. Email saying it was shipped Nov 1st 12:29am. NICE.
That happened to me when I ordered something from DennisKirk and they actually called me to find out what I wanted to do with the order.

That was actually the 2nd email. Both Matt and Henry emailed.
Either way, I was told to check out the thread because it talked about ZZP and Matt. Turned out it was a different Matt, but either way, that was why I came here to respond.

FWIW, legitamate questions should be emailed, not asked on a forum that we don't regularly visit.

[codyAK]

FWIW - I shop at zzp.. Have made a number of purchases, and haven't had any issues. I'll continue making purchases there so long as I keep having positive experiences.

[Durk Diggler]

There was a very long hate ZZP thread on here. Turned out the guy was a scammer. A guy many of the forum members supported. Then they got scammed and acted surprised.

ZZP works on email. for calls, we have a call back system. That is what works for us. I hear a lot of complaints about email issues. Generally we didn't get it, or more often the emails we send bounce back or people don't check their spam folders. It's a daily thing for people to say 'oh yeah, it was in the spam folder'. Honestly there isn't a day that goes by w/o 1, 2 or 3 apologies from customers who realized the issue with a shipment, product or email was on their end. Not to say that we're infallible but I can say this: Our system is a folder, message routing system answered by many people. Much of it automated. We answer every single email we get. If you didn't get a response, there are only 2 choices. 1. we didn't get the email, 2. you didn't get our reply
Many reasons for either of those to happen. So please try again. 24 hrs is max for our emails to give you an idea of when to send one again or to a different address if need be.

Now you are being silly and COMPLETELY illogical.
The customer was emailed and didn't reply right away. But yet here people are *****ing because ZZP doesn't respond to emails fast enough...hmmmm
But let's think about this.
Say we didn't ship right away and gave him a chance to respond...How would that change anything? Well, he wouldn't have a pulley at all the next day. In fact, if he did want the pulley he'd have to wait an extra day.

As you've read in the email we offered to send a label to ship it back, or he could exchange it later, or refuse the package. Either way you're claiming we screwed up by being FAST and giving him OPTIONS!!! options your method would not have allowed. I believe that is why ZZP is #1. That is why ZZP has 80% market share. People talk crap all the time, but in the end, they prefer the goods and services we provide over the other guys. All of them combined and that total multiplied by 2 and it's still not 1/2 of ZZP's 3800 sales. I use that, market share, as a barometer of my performance for procedures and policies, not forum rants. I know a TON of people say they don't or won't buy from ZZP. I guess the 20% that shop elsewhere posts a lot more than the 80% that shops at ZZP??

No, insulting someone that has a GP (potential customer) is silly.
I made a good point and your response is to insult me and brag about your market share? 80% might have meant something when they were still making the 3800.
By bringing up the scammer you are basically saying that you're happy everyone that didn't buy from you got ripped off. NICE.
You emailed him at 4:34pm at night and said he didn't get back to you fast enough? That is silly and illogical. Do you have phones there? That fact you have to troll in here with your twenty something post count and argue with your customers is silly and illogical. Contributing to the forum rant with this holier than thou attitude that we have 80% market share so we can ship a customer whatever part we want is silly and illogical.
Mods this needs to be a sticky and locked so all their potential customers can read this and decide for themselves if they are going to patronize this business (using the term business loosely).
I'm done. You've seemed to come to this battle of wits unarmed.

[FoSHO99]

Most of you fail to realize just where we would be without the interest and time of the people who started ZZP or the vendor most heavily involved in the 3800 world. Guarantee most of us would have either never picked this platform or would have been overjoyed at breaking into the 13's for $2,500.

A lot of their products that they spent the R&D money on have been replicated by other vendors. It is that forward progress or decision to invest time and a lot of money into developing a product that has made this platform move forward. We'd still be saving up money for thrasher Intercoolers or drooling over turbo kits priced at $5k from Canada.

Many of you say you will never buy from ZZP or do business with them, but the day will come when you stop and realize that ZZP has had their hand in helping to develop or create 90% of the aftermarket parts on your vehicle.

Zoom will always have an ego, but that ego is probably also to blame for all the progress made in the 3800 world.

[Scottydoggs]

i dont think any one is disputing whether or not the parts sold by zzp are any good, of course they are, and ive only heard good things about there shop, that's if you live close enough.

it all comes down to lack of customer support.

and what ever happened to the customer is always right? guess that don't matter when you brag about having 80% of all 3800 business.


and automated phones systems suck, everyone HATES them. it would be better to put customers on hold with a wait time and some music, who wants to wait for YOU to call us back?

its almost like the capital one commercial, hello "this is Peggy"

[matt5112]

Its not what you do, its how you tell people you're going to do it.

[Matt M]

No, insulting someone that has a GP (potential customer) is silly.
I made a good point and your response is to insult me and brag about your market share? 80% might have meant something when they were still making the 3800.
By bringing up the scammer you are basically saying that you're happy everyone that didn't buy from you got ripped off. NICE.
You emailed him at 4:34pm at night and said he didn't get back to you fast enough? That is silly and illogical. Do you have phones there? That fact you have to troll in here with your twenty something post count and argue with your customers is silly and illogical. Contributing to the forum rant with this holier than thou attitude that we have 80% market share so we can ship a customer whatever part we want is silly and illogical.
Mods this needs to be a sticky and locked so all their potential customers can read this and decide for themselves if they are going to patronize this business (using the term business loosely).
I'm done. You've seemed to come to this battle of wits unarmed.

There are a couple things I'd like to point out-
1. Zoom is not bragging about market share. He is pointing out that while some people like to claim that we are doing it all wrong, customers chose and continue to choose us over the other vendors in this market. He is basically saying that we can't be as bad as some people think if our market share keeps growing while the other vendors' keep shrinking.
2. By bringing up the scammer, he is saying that you can't believe everything you read in the forum and form opinions about a company based on it.
3. Post count? Seriously? Zoom has done more for the 3800 aftermarket than anyone else, period. Yet you want to discredit him because others hang out on this particular forum more often? That seems like a weak argument at best.

Another thing that you keep missing is that sending out the silver pulley was the best option despite anything else that transpired. You said that we didn't give the customer enough time to respond to an email informing him that we didn't have black, but you still have not stated how it would have been any different if he had he responded or had we waited another day. I can tell you how it would have been different if we waited another day. The silver pulley would have shipped a day later. It's not like black would have been available the next day. It's not like we wouldn't accept a return. It's not like he couldn't refuse the package and ask for a refund. Some of you guys are just looking at the situation from a quick glance and demanding that we did it wrong. Well, in my opinion, if I order something and it's not in stock, but they send me something similar with the understanding that I can get a full refund if it won't work for me, then I would appreciate the additional effort taken to fulfill my order. Most other vendors would just throw it in the back-order pile and move on, leaving the customer to check back sevral days later wondering what's going on.

[01gpgt01]

Lord, is club Gp that slow zzp? Everyone here was glad to come over here to escape your bickering BS.

[BoostenGTP]

Lord, is club Gp that slow zzp? Everyone here was glad to come over here to escape your bickering BS.

[MoarkatsINmuhtrailer]

jeremy calm down lol

[01gpgt01]

[MoarkatsINmuhtrailer]

[BoostenGTP]

What does you having a love for Zu Zu Pets have anything to do with ZZPerformance, just curious?

[MoarkatsINmuhtrailer]

im not gonna answer that lol but it does make you wonder what the company is based on lol

[CrazyGuy03]

Well since your here ,Zoomer can you please send me a shipping label so I can return my crooked fmhe that your crew said "should be" crooked? It's still being pointed out by other members and quite embarrassing
That's my only issue so far since march 2009 and @ 3k in purchases , I thinks it's only fair to step up and help out
Thanks!

[01gpgt01]

Because its quite possible a ZUZU pet built my zzp fuel logs?.

[BoostenGTP]

Because its quite possible a ZUZU pet built my zzp fuel logs?.

User install error? Out of all the sets of fuel rails I have seen from them, not a single problem.

[Matt M]

Lord, is club Gp that slow zzp? Everyone here was glad to come over here to escape your bickering BS.

I have a news flash for you. ZZP didn't start this thread or the bickering within it.

[01gpgt01]

Yeah..must just be me..... We all know what a fine product it is and all. There's rave reviews on them.... Guess im just one percent of the 90 percent that leak. and your the other 10 percent lol