I agree retail sucks I worked customer service at Target in a rather iffy area for a while and saw all sorts of crap.. That being said.. I am actually harder on retail people. If I have one item which is frozen and have to stand in a line for 20+ minutes because you only have 4 lanes open (non express lanes) and have 30+ registers I have a problem. Even worse is when this happens on a friday night at around 7 and someone jumps on a register to check out a friend and then I ask if they can check my ONE item and they say nope im closed... really the 2 seconds it would take you to scan it come on! MY FOOD IS MELTING HERE!!