Believe it or not most of our customers are pretty smart and actually it's not that bad. But there's the occasional one that really gets me. This guy went to our engineer (I'm the service manager) and he was the one to make the decision to charge them a restocking fee since they had basically moved a photoeye and that was what screwed up everything in the first place. He spent about 4 hours on the phone and decided to shotgun the rack. Wasn't my call I didn't even know about it. Next thing I know the dude is contacting me about it because he didn't get the answer he wanted. Keep in mind there's like 7 people total in the office and 4 of us are the ones that deal with tech support and stuff so it's not like we don't talk about what's going on just in case someone calls and has an issue and the person they were talking to isn't available we are all up to speed. I am just grateful that I don't have to deal with the general public like in retail. Most of it is pretty professional and problems are solved quickly here.
