I had a bout with a vendor for my Stealth last summer. I ordered a few hundred dollars in stuff. Figured I would get shipping confirmation in a few days. A week later I get an email saying they were going to be unable to send one of the parts and wanted to know how I wanted to proceed. I responded immediately, told them ship everything else, refund me for the part they didn't have and we would be good.
Another week later I still had nothing so I emailed again in case my email got lost. A few days later after no response I sent another email. A few days later I finally sent a PM to a guy who I knew had something to do with ownership. He had the GM call me. I talked to her and she made a bunch of excuses and said, well Andrew told you this (but he didn't say what he told her he said) and we were waiting on this, or whatever. I finally got the crap I ordered, minus the one thing they said they couldn't get, which I ended up getting on eBay anyway.
Seriously, how hard is it to answer an email asking for an update? It wasn't like I was emailing them every hour. Hell I wasn't even emailing every day. I was giving them time. I know sh!t can get busy and hectic, but as part of customer service you have to actually service customer's and their questions.
