I've dealt with Will before, and as it was stated this is just a side hobby, it's not his real job... he also has a family and other interests, etc. It's understandable it takes him some time, especially being such a popular tuner I could imagine he has a work load. He told me he only ships twice a week, I think.
So yeah, there have been times I emailed him about a question and he took a week to get back, or didnt get back at all and I had to keep pushing it to get a response. He definitely will get you your product, though, dont worry.
