So I pre-ordered Forza 4 Collector's Edition from the Microsoft Story (only because I wanted their pre-order bonus) when I could've got free 2-day shipping from Amazon instead, cause I'm picky like that.
WELL so Microsoft sends me an email yesterday telling me that instead of getting my game Monday, they've upgraded my shipping to overnight and I'd receive it Wednesday, today. I checked tracking and it seemed COMPLETELY off, and surely enough, I never received it.
So, about to rage on Microsoft, I head to my e-mail and see I have one from them. This is what it said:
"Dear Sean,
I'm writing to apologize. I wanted to upgrade your Forza Motorsport 4 Limited Collector's Edition to free overnight shipping, but unfortunately, your order went out with ground shipping. Your satisfaction is my top priority and I have taken steps to make sure you get your game as quickly as possible. A new copy of Forza Motorsport 4 Limited Collector's Edition was sent to you with overnight shipping and you should receive this within 24 hours of this email. I will also refund the full cost of your original purchase and am giving you a promo code, so the next time you buy a game from us, it is free. By next week, you will get your original order, so this means you will have an extra copy of Forza Motorsport 4 Limited Collector's Edition. This is yours to keep."
Along with the code for a free game and other such details.
So, two free copies of Forza 4 LCE, overnight shipping on one, and a free game of my choice.
Microsoft, you're pretty great.