maybe they are bullsh*tting you...i dont know i dont work for them!! i simply am just stating what happened with me when i ordered my pcm through them!! and the sh*t i said is what the guy told me on the phone!! i have no reason to stick up for them...i was simply stating what the dude told me and yes i agree with you they should explain what they have to do and give you a more logical time of refund for our money!!! and my refund was $125 bucks and they only refunded me originally $100 of that so then i had to try and contact them again to get the rest of it but eventually it all did come back!! sorry to hear they havent refunded urs yet man...its very frustrating i know!!!