Thank you for taking the time to write to us with your concerns. I am
happy to assist you further.
We appreciate the report of possible fraud with one of our
users.
We will investigate the issue immediately. Please be assured, if
we do confirm the user is committing a scam or fraudulent acts, we will
take appropriate actions. Due to the privacy of our users' accounts,
these findings are not shared with the person who reports it, unless a
claim is filed.
If a seller is paid and does not ship the promised goods and the issue
cannot be resolved directly with the seller, a dispute can be opened
within 45 days of the initial payment under PayPal's Dispute Resolution
process. Please do not mail or email the dispute, as it cause's
unnecessary delays.
If you have a specific dispute for which you have been a victim, please
open a dispute with the instructions below.
1. Go to the PayPal website and log in to your account.
2. Click "Resolution Center" at the top of the page.
3. You will have the option of:
o Clicking the "Dispute a Transaction" button, or
o Clicking the "Report a Problem" tab and then clicking the
"Report a Problem" button.
4. Select "Item dispute" and click "Continue."
5. Click the "Find transaction ID" button to display your history.
o Change the dates in the drop-down to find the transaction
and click "Search."
o Click the transaction ID.
6. Click "Continue" and follow the instructions.
Learn how the dispute process works, review the step-by-step tutorial in
the Resolution Center.
If the dispute is escalated to a claim within 20 days of the date the
dispute was opened, PayPal will seek to resolve the claim within 30 days
from the date the claim is filed, though such time frame can be extended
to accommodate the investigation.