At ZZPerformance we always strive to have the absolute best products combined with the lowest prices to give you a great experience. Despite our best efforts, sometimes we fall short of the quality you've come to expect from ZZP. Looking at customer feedback, we learned that our ZZP Gen 2 brand plug wires were one of these times.
Originally we had a great product with almost zero failures. The wires increased HP, economy and helped achieve the record HP numbers we are famous for. Those were our Gen 1 wires, only available in red. They were a low resistance wire set with black numbered bands around them. We then changed suppliers and began shipping our Gen 2 sets in red, black, and blue with the plug numbers written in white ink on the wires. These were higher resistance in an effort to be compatible with more ignition sets.
In time the feedback on these wires began to paint a picture of customers that had better experiences with other wire sets. We investigated the issues and broke down the complaints and concerns. In doing so we grouped the comments in order of highest comments/warranty.
1. The wires broke
2. I have misfires
3. I don't make the HP I should be
4. The wires are not the correct lengths, specifically front wires are too long
We addressed each of these issues:
-Originally we thought customers were pulling on the wire instead of the boot causing them to fail. We tried to correct this by changing the wire clamps to something beefier with 2 jaws instead of 1. In testing we discovered that issues were reduced but not eliminated. We then glued all the boots to the wires and completely eliminated this type of failure.
-Misfires were result of poor clamping and too high of resistance on many coils, especially older ones. It turns out that each coil has an optimum resistance it works best with. Our original wires were close so we went to a resistance just a littler higher than those.
-HP drop was a result of high resistance and broken terminals.
-Wire lengths have been reduced on 1, 3 and 5. Overall fitment is much nicer.
We are proud of our latest 3rd gen spark plug wire sets and are more confident than ever, that these wires are the best you can buy, producing higher HP and longer life than anything else available. Having said that, we owe the community an apology for not living up to our reputation and we want to make things right. Here is what we are currently doing:
If you have a set of our wires, we will replace them at no charge with a new set of 3rd gen wires.
If you are the original purchaser, we'll even pay return shipping. Email customerservice@zzperformance.com with your original order # and return shipping info. We'll email you a return shipping label (in the US only) and when we receive your wires, we'll ship you a new set (only available in red and black).
If you have wires on your car and need a set shipped to your first, we have an even better offer. Buy our 3rd through our web site. After you receive them return the old wires with your 2 invoices (old & new wires). ZZP will issue you a coupon code good for the entire purchase price of the original wires AND the price you paid for the new ones. So for example, if you purchased our wires for 89.99 three years ago; send us them back with the invoices and you'll receive a coupon code for $179.98 (89.99+89.99).
At ZZPerformance, we take our reputation seriously and feel it's important to correct our mistakes. Thank you for your continued support.
Zooomer, Owner of ZZP.
Originally Posted by W-Body Store
