Something in the alarm or it's wiring is an issue. First thing to do is check the wiring. Most installers don't solder and therefore the 10gauge wires for the items you mention could be a problem.
After that, I'd be contacting the place that installed it or Directed themselves and asking for assistance. I believe all Vipers that are professionally installed carry either a lifetime warranty or one close to life.
You will have main wires that are cut and require the brain to be in place or some large wire work to remove it.
