My opinion he shouldn't have to send it to aeroforce for warranty. ZZP should replace it for him, then warranty that one through Aeroforce. He just bought it and didn't work out of the box.
Did you pay Paypal or Credit Card? I would threaten to charge back on whatever you paid with, you ordered a product that ZZP did not deliver on, that is grounds for return/replacement.
Just because they are a reseller doesn't mean they are free and clear of responsibilities, product was suppose to be delivered new and working order.
