Quote Originally Posted by mltyplx View Post
And the really significant thing about my experience is that generally when you hear a story like this, there are probably ten more that people don't bother taking time to write about. The amazing thing is that a company who has had such massive resources in the past didn't bother spending a little money on simply having someone standing in the driveway area just observing what the hell was going on. It's the perfect example of what I've always called the "arrogance of size". Another term could be the "arrogance of success". In other words, once you get so big or so successful, you just start assuming you are doing everything right.
Your correct...its the little things that go away..I tell all my dealers that what keeps people coming back is the personal attention they get...I have a few dealers that continue to excell at customer service and thats why they have sucess... Sorry that your dealer sucks!!