This lady just called down from a room.
Her "My husband can't breathe and he's been tossing and turning all night."
Me "I'm sorry about that Ma'am, is there something wrong with him that you would like me to call an ambulance."
Her "No I just wanted to tell you that"
Me "..................um.....okay, well is it something you would like to change to another room"
Her "No I can't, would you like me to wake up two kids and old lady just to move them in the middle of the night? I have the A/c on"
Me "Okay, well I do apologize about the problem, Only thing I can offer is to move you to another room."
Her "Its just stuffy in here and the A/C is on and the window only opens a little ways, this is the worst hotel I've stayed in."
Me (I'm still not understanding the problem really) "Ma'am I don't have anything else for you, the A/C is working?"
Her "Yes, Just forget it."
I'm really not sure what the problem is, just sounds like they don't stay in other hotels often or are just hunting for a discount (its 36* out). I really don't understand her problem, I think she wanted a 2nd room for free so that 5 people weren't crammed in a room and that's not about to happen. Stupid ****ing people
I mean I get it, you don't like the room....Not my problem, this hotel is one of the cheapest hotels in Albany and we are ranked in the top 10 out of 60 hotels in Albany now. They have cleaned up the hotel a lot, I do give them props for cleaning up this place. But just because your not at home in your own bed is not a reason you should get something for free, and that is exactly what these people were after. A valid complaint is not "This place is like my house and I don't like sleeping on this bed cause its not like my bed at home."![]()