Thread: Hate zzp!!!!!

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  1. #1 Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    Ok I ordered my 3.6" pulley on 07/07 and was expecting them to ship maybe thurs or friday. My order status went from pending to "In Process" on 07/08. Ok so I think they will ship it out the next day. i go and check the status and its the same. I call zzp 3 times through out the day and left a detailed messege with my name order number and call back number. I also send an email. On saturday I call them ans leave a messege. I also send another email. I figure sunday is closed so I call back monday about 5 times and go ahead and send another email. So today I call them and finally get a ****ing person. She asks for my last name and order number and I give it to her. She then tells me " Oh that pulley was out of stock and we are waiting on our supplier, i dont know why its taking that long, maybe theres people off or on vaction" So then I ask her the obvious question, why didnt you update the website to say that the pullleys are out of stock? Then I get a smart ass remark, I do not update the site nor do I care about fixing it. Good bye


    F U ZZP THIS IS THE FIRST AND LAST TIME I WILL EVER ORDER FROM YOU.

    I could have gotten the pulley some where else and had it today!

    end rant
     

  2. #2 Re: Hate zzp!!!!! 
    Donating Users Warbeaver's Avatar
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    wait wait, supplier? i thought zzp made these? is it material they are waiting on?
     

  3. #3 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    Thats what I thought. Looks like zzp orders the modular pulley system from some where else and brands their name onto the product
     

  4. #4 Re: Hate zzp!!!!! 
    Donating Users Warbeaver's Avatar
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    probably. i bet its some company in china....same company they get their "timken" wheel bearings from
     

  5. #5 Re: Hate zzp!!!!! 
    GTP Level Member OrangeL67's Avatar
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    Yeah. ZZP's customer service sucks.

    VS cam build 13.01@107 316whp/ XP build #1 12.78@110 334whp/ XP build #2 12.56@113 347whp
    IS3 Cam build (Ready to put out some serious numbers)
     

  6. #6 Re: Hate zzp!!!!! 
    DUI BABY Bio248's Avatar
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    there is no way in hell ZZP does their own machining in house for all the parts they have, be realistic.
     

  7. #7 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    ugggghhh I still hate them! With all the complaints shouldnt they be like better by now or at least have this redone on ther website "We dont offer same day shipping on orders placed before 5pm and extremely low prices. Give us a try and join the thousands of unsatisfied customers"
     

  8. #8 Re: Hate zzp!!!!! 
    donated to get this wow TorqueAutoMotiv's Avatar
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    I get my pulleys from smoothflow and yea zzp cust service blows

    98 gtp sedan forest green ,S1X intense cam,Intense pcm,Magnaflow exhaust, ubend delete,TEP trans 3.29's,3.4 smoothflow mps,Dyno'd 281hp and 371ft #'s of trq at the wheels
    http://www.cardomain.com/ride/3338681
     

  9. #9 Re: Hate zzp!!!!! 
    GTX Level Member Biohazed's Avatar
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    Actually I've dealt with ZZP's customer service quite a few times now and have never had an issue with them... they were always very professional and courteous on the phone. I don't understand why some people have such bad experiences with them.
    *image too tall*
    BMR F + R Strut Bars - Falken Torque V 18's - JVC S900 - Kicker C10's - Spyder Projectors, Wizaird,
     

  10. #10 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    maybe its cause im beaner ha ha
     

  11. #11 Re: Hate zzp!!!!! 
    The mod from over yonder TheOtherNick's Avatar
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    If you have a zzp mps system all ready intense's pulleys also work on it.
    01 gtp-big cam e85 dd 78dodge- guzzling fuel 05 cummins- rollin coal
    SMGPFC Two Nipple General
     

  12. #12 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    thanks for that info now i'll know where to get smaller pulleys in the future
     

  13. #13 Re: Hate zzp!!!!! 
    The mod from over yonder TheOtherNick's Avatar
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    No problem I have an intense pulley on my zzp hub right now.
    01 gtp-big cam e85 dd 78dodge- guzzling fuel 05 cummins- rollin coal
    SMGPFC Two Nipple General
     

  14. #14 Re: Hate zzp!!!!! 
    GTP Level Member QwikGT's Avatar
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    HA!!! timken wheel bearings, my GTP ate up those bearings in one week of a NYC winter. i emailed them saying they can handle the ZZP drag car but not a NYC winter, now i got my WBI bearings from summit and a much better bearing
     

  15. #15 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    I called again to see if i can cancle or yeah just cancle my order and of course no one would answer
     

  16. #16 Re: Hate zzp!!!!! 
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    Quote Originally Posted by Biohazed View Post
    Actually I've dealt with ZZP's customer service quite a few times now and have never had an issue with them... they were always very professional and courteous on the phone. I don't understand why some people have such bad experiences with them.
    Dude, Whoever I talked to was NOT professional at all.

    More like a guy who would say dude to a customer, or "yo man, how can i help you"

    It was FAR from professional.
     

  17. #17 Re: Hate zzp!!!!! 
    donated to get this wow TorqueAutoMotiv's Avatar
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    Their customer service is the main reason I have most things Intense in my car

    98 gtp sedan forest green ,S1X intense cam,Intense pcm,Magnaflow exhaust, ubend delete,TEP trans 3.29's,3.4 smoothflow mps,Dyno'd 281hp and 371ft #'s of trq at the wheels
    http://www.cardomain.com/ride/3338681
     

  18. #18 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    i hate that now i have to wait another week to have my phone call answered.
     

  19. #19 Re: Hate zzp!!!!! 
    GTX Level Member Biohazed's Avatar
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    *cough* try ext 215 *cough*
    *image too tall*
    BMR F + R Strut Bars - Falken Torque V 18's - JVC S900 - Kicker C10's - Spyder Projectors, Wizaird,
     

  20. #20 Re: Hate zzp!!!!! 
    GT Level Member Louie3's Avatar
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    tomorrow they shall get a phone call :-)
     

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