I mean I agree with you matt5112 because I work at a store and I have people come back with juice that's been drunk half way and they expect a refund.. That's just ridiculous. There I will agree with you. But if I came back with in the half hour and gave you the item back not used or even open, that's a different story. If something hasn't even been opened, I don't understand why returning it would be a problem since it is no different then when you received the item. THAT is ridiculous in my book.