Whats the deal Mike? We've kept quiet about this for a while now and have been getting nothing but complete lies and the run around from you about this purchase. I for one don't see why you would advertise and sell a product you don't have to begin with, but to blatantly lie and give a customer the run around for MONTHS about it afterwards? Thats just ridiculously unacceptable.
In case you can't figure out what order I'm speaking of, you if you've forgotten about it which seems to happen all to frequently... here are the E-Mails you've received and sent back in reply dating back from the day these where ordered Wednesday August 6th, 2008 from just recently Thursday November 20, 2008.
--- On Mon, 8/25/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G Lowering Springs
To: *********@yahoo.com
Date: Monday, August 25, 2008, 2:12 PM
Hi Bobby. I emailed you on the 11th regarding this order. B&G called us and explained that their shipment only included front springs and that the rears would be coming in on the first week of September.
Mike Kopstain
W Body Store/ WBS Performance
Toll Free! 877-671-0063
W Body Store - Don't Take SLOW for an answer!
----- Original Message -----
From: *********
To: support@wbodystore.com
Sent: Sunday, August 24, 2008 9:19 PM
Subject: B+G Lowering Springs
Order #**** (Order Completed)
Order Date: Wednesday 06 August, 2008 Order Total: $233.97
Delivery Address
***** ******
***********
***********
United States
Shipping Method
(1 x 40lbs) (Ground)
Products Base Final
1 x B+G Lowering Springs (1.2 Inch)
Option's $199.99 $199.99
Billing Information
Billing Address
***** *****
**********
**********
United States
Payment Method
Credit Card Payment
(1 x 40lbs) (Ground): $33.98
Sub-Total: $199.99
Total: $233.97
Order History
08/06/2008 Credit Card Processing
08/06/2008 Order Received payment processed
08/07/2008 Order Completed Ships 8/12 according to B&G
to whom this may concern: I ordered these springs on 8/6/2008 and it said it would be shipped out on the 8/12/2008 and i have yet to recieve any springs or any e-mail or tracking number on them. and it has been 18 days. please give me some feedback. thank you. ****** ******--- On Mon, 9/15/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B & G Springs
To: ******@yahoo.com
Date: Monday, September 15, 2008, 1:35 PM
Hi Bobby. Last I spoke with them they were going to be in this past Friday with them shipping early this week. Unfortunately they bumped the ship date up on us several times over the course of the last 6 weeks. I am very sorry for any inconvenience. I'm unfortunately limited by the information I'm given.
Mike Kopstain
W Body Store/ WBS Performance
Toll Free! 877-671-0063
W Body Store - Don't Take SLOW for an answer!
----- Original Message -----
From: ****** ******
To: wbody store
Sent: Sunday, September 14, 2008 3:00 PM
Subject: B & G Springs
i still haven't heard anything back about the springs. Just t wanted to find out what the deal was i was told it would be sent out on the first week of September? sincerely ******* *****--- On Mon, 9/22/08, Street Wolf <*******@yahoo.com> wrote:
From: Street Wolf <******@yahoo.com>
Subject: Fw: Regarding a Order That Has Yet To Be Recieved
To: "***** ******" <********@yahoo.com>
Date: Monday, September 22, 2008, 10:46 PM
--- On Mon, 9/22/08, Street Wolf <*******@yahoo.com> wrote:
From: Street Wolf <*******@yahoo.com>
Subject: Regarding a Order That Has Yet To Be Recieved
To: "Mike Kopstain" <mike@midwestsho.com>
Date: Monday, September 22, 2008, 10:44 PM
Hey Mike, I'm contacting you in regards to order #**** placed on August 6, 2008 by ******** from ******** of *******, **** ******.
The order placed was for a set of B+G lowering springs coming to a total of $233.97. He has contacted you on the 24th of August regarding this order and you replied saying that you only had the front set of springs in your possession and that the rear set of springs would be arriving the first week of September.
Then on the 14th of September Bobby had sent another E-Mail regarding the order and why he had yet to receive it, and you replied saying that B+G had told you the springs would arrive 'This past Friday' which would of been the 12th.
Well it's not the 22nd and I've decided it might be best for myself to step in and get things moving a little more quickly. So what, is the current situation on these springs? Do you have them? Has B+G yet to ship them too you? We here at the shop need to know something about whats going on with this for a decision can be made on how this is going to need to be handled.--- On Sun, 10/12/08, Bobby Tubbs <*********@yahoo.com> wrote:
From: ***** ***** <*******@yahoo.com>
Subject: B+G lowering springs
To: support@wbodystore.com
Date: Sunday, October 12, 2008, 2:59 PM
Hey Mike, I'm contacting you in regards to order #**** placed on August 6, 2008 by ***** * ***** from ******** of *****, ***** ****.
The order placed was for a set of B+G lowering springs coming to a total of $233.97.
.
Well it's the 10/12/08 . So what, is the current situation on these springs? Do you have them? Has B+G yet to ship them too you? I need to know something about whats going on with this for a decision can be made on how this is going to need to be handled.
If you can not send the B+G lowering springs. You can give me my money back.
***** ******--- On Mon, 10/13/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G lowering springs
To: *******@yahoo.com
Date: Monday, October 13, 2008, 8:12 AM
Hey Bobby. I'm very sorry about this. I wish we had any control over the situation. According to B&G their container has arrived and all of our previous orders should be shipping this week. This includes your pending order.
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!
----- Original Message -----
From: Bobby Tubbs
To: support@wbodystore.com
Sent: Sunday, October 12, 2008 2:59 PM
Subject: B+G lowering springs
Hey Mike, I'm contacting you in regards to order #**** placed on August 6, 2008 by Bobby D. Tubbs from **** ******* of *******, ***** *****.
The order placed was for a set of B+G lowering springs coming to a total of $233.97.
.
Well it's the 10/12/08 . So what, is the current situation on these springs? Do you have them? Has B+G yet to ship them too you? I need to know something about whats going on with this for a decision can be made on how this is going to need to be handled.
If you can not send the B+G lowering springs. You can give my money back.
Bobby Tubbs--- On Sat, 11/1/08, Bobby Tubbs <*******s@yahoo.com> wrote:
From: Bobby Tubbs <*******@yahoo.com>
Subject: B+G lowering springs
To: support@wbodystore.com
Date: Saturday, November 1, 2008, 8:44 PM
Hey Mike, I'm contacting you in regards to order #**** placed on August 6, 2008 by Bobby D. Tubbs from ****** ********, ****** ****.
The order placed was for a set of B+G lowering springs coming to a total of $233.97.
.
Well it's the 11/1/08 . So what, is the current situation on these springs? Do you have them? Has B+G yet to ship them too you? I need to know something about whats going on with this for a decision can be made on how this is going to need to be handled.
I sold my struts and springs august 2, 2008. My car has been in the shop since then waiting for the b&g springs. You sent a e-mail that said
B&G their container has arrived and all of our previous orders should be shipping this week. This includes your pending order. That was Monday, October 13, 2008.--- On Sun, 11/2/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G lowering springs
To: *******@yahoo.com
Date: Sunday, November 2, 2008, 11:01 PM
Hey Bobby. I hate to sound like a broken record but after speaking with the owner of B&G this past week it appears to be more of the same. He says the springs are done and on a container ship on their way to the states. Unfortunately between transit time and processing of the received shipment once they have it I'm afraid we're probably talking another 6 weeks.
Of course, this is all assuming that their estimate is correct this time. We've heard this story from them before though he was able to prove this time that the springs were indeed in route to the states, after I started raising my voice. So I presume this is correct but again, I'm here and they're there so I can only pass on the information as I receive it as I'm sure you understand.
We might have a replacement set of springs that we start shipping to those that don't want to wait. It would also result in a $10.00 discount and would take 2 - 3 weeks to ship versus 6. Would you like me to look into that option for you?
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!
--- On Mon, 11/3/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G lowering springs
To: *********@yahoo.com
Date: Monday, November 3, 2008, 10:16 PM
Bobby. The replacement springs would be SSC (superior sport chassis) and the drop would be 1.6 inches.
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!--- On Tue, 11/4/08, Bobby Tubbs <********@yahoo.com> wrote:
From: Bobby Tubbs <*********@yahoo.com>
Subject: Re: B+G lowering springs
To: "Customer Support - WBS Performance" <support@wbodystore.com>
Date: Tuesday, November 4, 2008, 6:37 AM
The springs sold off my car was SSC i did not like them.--- On Tue, 11/4/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G lowering springs
To: *******@yahoo.com
Date: Tuesday, November 4, 2008, 7:37 AM
Then we would just be looking at the 4 weeks for the B&Gs then Bobby. They really are worth it when you have them. I can't believe it's taken this much teeth pulling to get them.
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!
--- On Tue, 11/4/08, Bobby Tubbs <*********@yahoo.com> wrote:
From: Bobby Tubbs <*******@yahoo.com>
Subject: Re: B+G lowering springs
To: "Customer Support - WBS Performance" <support@wbodystore.com>
Date: Tuesday, November 4, 2008, 6:45 PM
Can you please send e-mail when the springs are ready to be shipped.
Bobby Tubbs--- On Tue, 11/4/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: B+G lowering springs
To: **********@yahoo.com
Date: Tuesday, November 4, 2008, 8:36 PM
Certainly. We'll actually just send you tracking information.
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!
--- On Thu, 11/20/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Order Update (******)
To: ******@yahoo.com
Date: Thursday, November 20, 2008, 9:51 AM
Josh, Thank you for your recent purchase with W Body Store. Unfortunately B&G notes that their springs are still on a container ship overseas which has yet to depart for the US. As such we have cancelled all of our orders with B&G and are in the process of shipping replacement springs of a similar style. Your set will be shipping today. Please accept our apologies for the inconvenience and our gratitude for being as patient as you have.
If you have any questions or if this presents a problem please don't hesitate to contact us
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!--- On Thu, 11/20/08, Bobby Tubbs <*********@yahoo.com> wrote:
From: Bobby Tubbs <********@yahoo.com>
Subject: Re: Order Update (******)
To: "Customer Support - WBS Performance" <support@wbodystore.com>
Date: Thursday, November 20, 2008, 8:15 PM
Hey Mike, I was just wondering what the replacement springs of a similar style was and if they are ssc i do not want them. And I was wondering who Josh was in the previous e-mail that I received from you. My name is Bobby.--- On Thu, 11/20/08, Customer Support - WBS Performance <support@wbodystore.com> wrote:
From: Customer Support - WBS Performance <support@wbodystore.com>
Subject: Re: Order Update (*****)
To: *******@yahoo.com
Date: Thursday, November 20, 2008, 11:37 PM
Hey Bobby. Sorry, Josh is the first person we sent that email to and from then on we copied and pasted it and changed the name. I guess I missed it with yours. At any rate, the springs are indeed SSC. Unfortunately it's just about all that's available for these cars right now. B&Gs are months out still and I don't put any stock in what the employees over there tell us since we've received the same 4 week estimate for 4 MONTHS now. :-)
The springs have already shipped but if you don't want them that's not a problem. We can send you return shipping and we'll take them back and issue you a full refund. I apologize for the inconvenience. I wish we had more control over this situation.
Mike Kopstain
W Body Store/ WBS Performance
W Body Store - Don't Take SLOW for an answer!
I apologize before hand if one or two of those aren't in order since I had to manually go through and sort them out. It gets the point across none the less.
First of all after thats all posted up and out of the way. These SSC springs will not be accepted when they arrive. I find it somewhat amusing on top of that... that you had to resort to ordering SSC springs from ZZPerformance to have shipped to him. Especially when he already had SSC springs at one time and sold them becuase he was'nt happy with they way the car sat afterwards, yet you think it's acceptable to send him another set of the exact same springs months later to try and shut him up?
Bobby is a nice guy but if you think he, or myself, are going to just sit back and let you screw him over your sadly mistaken. Actually, your lucky further action has not already been taken agianst you at this point.
Originally Posted by Freebeer187
so he could get them.
)
